TERMS & CONDITIONS OF VEHICLE SALE - Effective 15/02/2026
We have to the best of our ability tried to make sure that your vehicle has been described with the relevant features and to the condition that reflects its price within the market. The data displayed in the advert for the vehicle, details the usual specification of the most recent model of this vehicle. It may not be the exact data for the actual vehicle being offered for sale and data for older models may vary slightly. We recommend that you always check the details with a company representative prior to purchase. In the unlikely event that an item within the advert is either not featured or not working, it must be brought to our attention prior to the completion of the purchase. We therefore ask that you, as the customer, to check the vehicle's specification and ancillaries are congruent with that of the advert and that of the items you require to be working before you enter in to a contract of sale. If there are any defective ancillaries or missing items that do not fall under the standard warranty, these will not be replaced or repaired once the vehicle has left the site; nor will compensation be entertained.
Refund Policy
We afford our customers a right to reject the vehicle during a thirty day period after purchase providing the vehicle has a fault that deems it unsatisfactory and not commensurate with its age and mileage and this fault was not discussed at the point of sale. The vehicle must be returned to us for a full inspection before a decision on a refund will be entertained. The thirty day period shall commence on the date of delivery and will include weekends and Bank Holidays.
In the event we reach a decision to refund, the vehicle will require a full inspection of the condition, with any condition difference to delivery being deducted from the refund price. There is a duty of care for you, as the customer to return the goods in a condition commensurate with that at the time of delivery. We reserve the right, entirely at our discretion to charge any amounts required to return the goods to the condition at the time of delivery.
It is the customer's responsibility to return the vehicle under our refund policy. If the vehicle is being returned due a mechanical fault, it must be returned on a trailer or recovery truck as not to occur any further or consequential damage. If we agree to recover the vehicle, we reserve the right entirely at our own discretion to charge a collection fee that will reflect our costs of collection from our branch to your place of collection. These charges will also be subject to VAT.
A usage charge will be applied relating to the mileage the vehicle has been driven under your ownership, representing the increase in mileage between delivery and return of the vehicle. This will be evidenced by the odometer reading at the time of return and that indicated on the sales invoice at the point of delivery. A charge of 75p per mile will be enforced.
We will refund any amounts due after adjusting for usage charges or other fees as soon as reasonably possible and within 14 working days.
Repairs
Where required under law:
• We are entitled to inspect the vehicle before agreeing to any repair.
• We may choose to repair the vehicle ourselves or authorise repair at an agreed garage.
• No repair costs will be reimbursed without prior written authorisation.
• If we agree to allow you to use your own garage to make the repairs, the labour rate will be limited to our trade labour rate which is £30 per hour, parts contributions will be limited to the trade rate applicable to us if we were to buy the parts ourselves or a used part equivalent cost - whichever is lower.
• It is the customer's responsibility to return the vehicle under our repair policy. If the vehicle is being returned due a mechanical fault, it must be returned on a trailer or recovery truck as not to occur any further or consequential damage. If we agree to recover the vehicle, we reserve the right entirely at our own discretion to charge a collection fee that will reflect our costs of collection from our branch to your place of collection. These charges will also be subject to VAT.
